General Information


 
  Do I need an FTP program to update my Web Site?

Yes. Any FTP client should work fine, but here are a couple excellent and easy to use FTP clients that are available:

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  How do I use FTP to log into my Web Site?

The FTP address for your Web Site is ftp.yourdomain.com where yourdomain.com is replaced by your actual domain name.  The FTP user name and password were assigned to you when you signed up for Web Hosting service.

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  Where do I put my Web Site files?

Once you have logged in via FTP you will be placed in your default folder.  This folder contains another folder called HTDOCS which contains your Web Site files.  Inside the HTDOCS folder is another special folder called CGI-BIN where you put any CGI programs and scripts your Web Site uses.

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  How do I get my Web Site to display automatically?

By naming your default Web page one of the following, (default.htm, index.htm, index.html, default.asp, index.asp) your Web Site will automatically display that page unless the visitor specifies another page.

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  I still have questions!

If you still have questions about how to use FTP please see the help that comes with your FTP client.  There are usually very good tutorials for beginning users contained in the help systems.

If you continue to have trouble we can help.  By going to our Customer Support page you can fill out a form detailing the troubles you are experiencing.  That way our support personnell can help get you up to speed with FTP.

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